Shipping & Returns

 We offer free exchanges and returns for store credit within 30 days of purchase.  You can return your item for store credit or exchange for an item of the same price.


Please note the following exceptions to our return and refund policy:


  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original, saleable condition
  • Returned/Exchanged items must have no visible signs of wear or use


For returns, exchanges, or questions, please contact:


Please allow 5 business days from the date of receipt to process returns for store credit and exchanges


Unless the return is due to our error (such as an incorrect product being shipped), the customer is responsible for return postage. Return all items to us at the following address:


Humane Society of Tampa Bay

Attn: Retail Store Returns

3607 N. Armenia Ave.

Tampa, FL 33607


Please retain proof of mailing in case your returned item is lost or damaged.